Benefits Advice

Nottinghamshire County Council benefits team

This service supports vulnerable adults and their carers to maximise their income.

Free and impartial advice is delivered over the telephone. Please note the team is not able to provide a home visit.

This service can be accessed by phoning 0300 500 8080 and asking for the Benefits Team. Enquiries are dealt with in a chronological order.

Help with Tribunal Representation – Referrals for help with tribunal representation are made to the Free Representation Unit. Referrals are made by calling the Customer Services Centre on 0300 500 8080.

Fact sheets are also available on the benefits and finance pages of the Nottinghamshire County Council website and on Notts Help Yourself.

Nottinghamshire County Council welfare rights service

The County Council Welfare Rights Service offers free, confidential and impartial advice and advocacy on the following matters:

  • Benefits and Tax Credits
  • Debt

To access the Service Telephone: 0300 500 8080 (the so-called Golden Number)
Home visits can also be arranged if you are unable to attend an appointment because of mobility problems.

Also, for more information you can visit

Nottingham City Welfare Rights

Contact them here.

Citizens Advice service

If you have a problem where you want advice but not sure where to get it, then check out the Citizens Advice service. The service web site  has a very comprehensive database covering a wide range of advice. If you want to know where your local Citizens Advice office is then click on More from Us on the top navigation  bar and you put in your post code to get the office details.

Both the national web site  and your local Citizens Advice office web site have the same database and at the bottom of the page you will find a list of all the advice topics you can search on. The A to Z option gives you a much more focused search if you have a specific query. For example if you click on C for Carers you get a few items including Carers Allowance but if you want to know more about your rights as a carer then use the search facility at the top of the page.

Age UK

The issues surrounding the difficulties of providing for the care of the elderly are very prominent in the media at the moment. We as carers are often elderly ourselves and we need to look after ourselves as well as our relative or friend.

Age UK  is an organisation that provides advice and support for the elderly and carers, some of which is about benefits and money related matters. It also provides information and advice about topics that are related to the very real experience of those caring for the the elderly and there is a phone call Advice Line. There are examples of how people have coped with problems and Age UK does a lot of work to support and campaign for the rights of the elderly and lobbying for better services. There is  information on age-related health conditions, tips and advice on staying fit and healthy, as well as information on dealing with health services and leaving hospital (hospital discharge is often problematic). It will give you a link to local support for your relative particularly about Dementia if you put your post code in its search box.